Samujana, a secluded luxury villa estate based on the Thai island of Koh Samui, is among the earliest hospitality businesses to successfully respond to the challenges of traveling during the COVID-19 era, and the property provides a blueprint of what is to come for hoteliers all around the world. Koh Samui Airport (code: USM) has resumed flights from May 15th, and Bangkok Airways in conjunction with the Airport, have put in place efficient precautionary measures to ensure a safe, and a relatively seamless travel experience. These measures combined with Samujana’s commitment to cleanliness, make Samujana and Koh Samui, the perfect place for a villa vacation.
Commitment to Cleanliness
Samujana checks the temperature of all staff, and guests checking in or entering the resort.
Masks and hand sanitizer
Samujana provides masks and hand sanitizer for self service use for all our guests (including in all villas and in the private villa common areas). Masks are mandatory for Samujana employees, and our staff also wear gloves when servicing the villas.
Health and Hygiene Manager
Samujana is committed to the cleanliness and safety of our guests and our employees. We have appointed a new Health And Hygiene Manager role, responsible for the implementation of and ongoing execution of our cleanliness commitment.
A term that we all have become familiar with in the wake of the global pandemic, and governments all over the world have looked to quickly implement social distancing strategies. At Samujana, social distancing is nothing new, but they are now enforcing stricter policies that include a contactless service by utilising Portier Phones, the property’s guests have always benefited from the notion of “so far but yet so close” via Portier Technologies’ ability to boost contactless service. In that sense, guests can always stay in touch with their villa hosts, and can call them, chat with them and request help or access to on-site services from a single place. This ensures a strong connection between staff and guests, without the need for physical proximity.
Booking and Cancellation Policy
Please know that we are vigilantly monitoring the Covid-19 situation and have precautions in place to ensure a healthy stay for our guests. We are closely monitoring the World Health Organization (WHO) and local health agencies for the latest developments related to Covid-19 and following all guidance on the appropriate health and safety measures. Currently this includes everything from handwashing hygiene and using specific cleaning products to guest room and common area cleaning procedures. Naturally our villas lend themselves well to social distancing and our team are on hand to help with anything your guests need during their stay with us including fetching groceries and arranging private trips and transport. I’m sure you also have concerns if someone gets sick. Please note that we are 15 minutes away from Bangkok Hospital Samui which an internationally accredited hospital where your guests will be well taken care of should there be a concern with suspected Covid-19 or indeed any other medical emergency.
The following policies are now in place:
1. Existing bookings: If you have stay dates between 29th January and 19th December 2020 we are offering guests the option to rebook without penalty. Must complete the stay by 19th December 2021.
2. New bookings: For bookings made between 18th March and 19th December we are offering the flexibility to make free unlimited changes to your stay. Travel must be completed before 19th December 2021.
3. Rate offer: Book now for 30% off any stay completed by 19th December 2020.
We are of course monitoring the situation and will adjust our policies in accordance to the circumstances. We recognize these are challenging times and we know you share our love of travel. When the time is right, we will be waiting for you in Thailand and we are looking forward to welcoming you.